Frequently Asked Questions
Q) Can I customise the cakes in the galleries or have something different to the cakes on the website ?
A) Yes of course. All of our cakes are made to order and it is almost certain that no two cakes are the same as the message, colour scheme and decoration are unique to you. If you have a picture or sketch of the cake you would like please e-mail it to us at firstname.lastname@example.org
Q) What size cake do I need ?
A) We always try and quote for the right size cake to feed the number of people attending your function or party. However some cakes, especially the novelty shaped cakes are only available in one size due to the shape and style of the design.
Q) Do you deliver ?
A) Yes we can deliver to most locations. However to ensure that your cake arrives safely they are delivered by one of our drivers not a courier. Therefore there are certain times when we are unable to deliver due to demand. Please note that deliveries are subject to an additional charge depending on location or can be collected from the shop.
Q) How long do your cakes last ?
A) The chocolate and vanilla sponge cakes should last 5 days if they are stored at room temperature in a cool place. Once cut the cake should be kept airtight to retain the freshness. Our fruit cakes should last at least three months
Q) How long do I need to order in advance ?
A) This will depend on the type of cake you require we do a selection of cakes that can be decorated ready for next day if you order before 12am If you can call in to the shop or telephone us we can usually offer a cake in 2 to 3 days and sometimes even quicker (depending on workloads).
The lead time on the website is longer to enable us to manage the order process most cakes online are available from 7 days some cakes are generally much more elaborate have a lead time of 14 days. If you need a cake sooner than this or would like a quote for something different please email us email@example.com
Q: When do I pay?
A: A £20 non returnable deposit is required when placing an order. Payment in full is required on collection or delivery date.